The Latest: DMV Leader Says Recent Wait Times Unacceptable

SACRAMENTO, Calif. (AP) – The leader of the California Department of Motor Vehicles says hourslong wait times at field offices in recent months have been unacceptable. DMV Director Jean Shiomoto told lawmakers Tuesday that wait times spiked several months ago as Californians update their licenses to meet new federal mandated security standards known as Real ID. Shiomoto says the agency underestimated how long it would take to explain the new requirements to customers and ensure they have necessary documents. She says some offices have wait times of four to six hours and asked lawmakers for more than $20 million to hire more workers. The department has already hired hundreds of additional employees to handle increased demand. The agency is also encouraging people complete some paperwork before arriving in person and is piloting text message alerts for waiting customers.

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